Cancellation and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted dependent on the individual situation.

Customers wishing to cancel an order prior to delivery/collection of goods can do so either by email or by telephone which will incur an admin fee of 3% plus a restocking fee of 10% if it has already been picked. (Please note most orders are picked on the same day as the order is received)

Any faulty products must be advised to us within 24hours of delivery. With Proof of purchase, faulty products will be returned or replaced at no cost. Where a delivery is required for this, we will replace at our earliest possible time.

For non-faulty products, customers can choose to return goods with a valid receipt or proof of purchase. In this instance the customer will incur a restocking fee of 10%. If a collection by Roger’s Timber is required for this, a further charge will be made.

Yard purchase returns:

We can only accept returns with the original receipt or proof of purchase.

For the return of any faulty goods, we will replace the items or refund if no longer in stock.

Any non-faulty goods returned must be in original condition. We can only exchange or refund with a credit note.

Returns of more than 10 items will incur a re-stocking fee of 10%.

Need help?

Contact us at info@rogerstimber.com for questions related to refunds and returns.